Privacy Policy
PRIVACY POLICY
Last Updated: 24/01/2025
1. Introduction
Rhinomax Campers (ABN 85 151 072 847) (“we,” “us,” or “our”) respects your privacy and is committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with us, including through our website and any related services.
2. What Information We Collect
- Personal Information: This may include your name, email address, phone number, postal address, and payment details (where applicable).
- Usage Data: We may collect certain information about your interactions with our website, such as IP addresses, browser type, and access times, which helps us improve our site functionality and user experience.
We will only collect personal information that is reasonably necessary for our business activities or functions.
3. How We Collect Your Information
- Directly from You: When you contact us, request information, make purchases, or otherwise submit personal information via forms, phone calls, or in person.
- Automated Technologies: We use industry-standard tracking tools and cookies on our website to gather usage data. These may include services provided by third parties such as Meta, Google, and other analytics providers, which help us analyze website traffic and user interactions.
If you choose not to provide certain personal information, we may be unable to provide certain services or respond to your inquiries.
4. Purpose of Collection and Use
We collect and use your personal information for purposes including, but not limited to:
- Fulfilling Orders and Requests: Processing payments, coordinating deliveries, and providing customer service.
- Communications: Responding to inquiries, sending updates about your order, and providing information about our products or promotions (only with your consent where required).
- Improving Our Services: Enhancing our product offerings, website functionality, and overall customer experience.
- Legal Obligations: Complying with applicable laws, regulations, and contractual obligations.
We will not use or disclose your personal information for any other purpose without obtaining your consent, unless we are permitted or required to do so by law.
5. Data Security and Retention
We implement industry-standard security measures to protect your personal information from unauthorised access, misuse, or disclosure. These measures may include secure servers, encryption, and restricted access protocols. We retain your data only for as long as it is required to fulfil the purposes outlined in this Privacy Policy or as required by law.
6. Disclosure of Your Information
Rhinomax Campers does not sell or trade personal information to third parties. We may only share your personal information if:
- Required by Law: We may disclose information when compelled by law or regulatory authorities.
- Service Providers: To trusted external service providers who assist us in delivering our services (e.g., payment processors or logistics) and who are bound by confidentiality and privacy obligations.
Where personal information is shared with third parties, we take reasonable steps to ensure that those parties protect your information in accordance with the Privacy Act 1988 (Cth) and the APPs.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to provide you with a better user experience and gather usage data. Cookies are small text files placed on your device to collect information about your preferences. You can adjust your browser settings to refuse cookies or alert you when cookies are being used; however, doing so may affect the functionality of our website.
8. Your Rights
- Access and Correction: You have the right to request access to your personal information and to ask that we correct any inaccurate or out-of-date information.
- Withdrawal of Consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.
- Complaints: If you believe we have breached any applicable privacy law, you have the right to lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).
To exercise these rights, please use the contact details provided below.
9. Cross-Border Disclosure
We primarily store personal information on secure servers located in Australia. Where it is necessary to transfer your personal information overseas (for example, to a secure cloud-based provider), we take steps to ensure your information is protected with a standard of security at least comparable to the security afforded under Australian law.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy, or security practices of those sites. We encourage you to read their privacy policies before disclosing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website with an updated “Last Updated” date. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of those changes.
12. Contact Us
For any inquiries or complaints regarding your privacy or this Privacy Policy, please contact us at:
Rhinomax Campers
ABN: 85 151 072 847
Address: 9 Kerryl St, Kunda Park QLD 4556, Australia
Email: reception@rhinomax.com.au
Phone: +61 07 53 387 240
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information in accordance with the terms set out herein. If you do not agree to any aspect of this Privacy Policy, please discontinue using our services or contact us for further assistance.